We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"We can write queries in different languages, which is beneficial for visualization."
"The integration between Loki and Tempo is valuable."
"It is easy to change and move virtual servers."
"Grafana's best features are live monitoring and alerts."
"It is a stable solution."
"Grafana is able to connect with multiple data sources, unlike Elasticsearch."
"We like the alert features."
"The dashboards are the most valuable features."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The root cause analysis is very helpful for us."
"We have a lot of teams using Splunk and they would be blind without it."
"It's scalable and expands well."
"We liked the built-in calculation of health scores."
"Alerts and episodes are valuable to me."
"The solution has been stable."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"Grafana need to improve the logging functionality."
"Its UI features to create charts can also be improved. Some features could have a link to the documentation."
"The technical support has room for improvement."
"The main drawback is the necessity for endpoint monitoring."
"The documentation or training provided by Grafana is limited compared to its competitors, like Splunk."
"Writing queries can be a bit difficult because the syntax must be maintained."
"The product's configuration for saving files could be improved."
"Quality-of-life features have room for improvement."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We'd like them to show more inputs on the dashboard."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"The problem becomes the price, as Splunk is an expensive product."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Grafana is most compared with New Relic, Sentry, Azure Monitor, Elastic Observability and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.