We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"The most valuable feature is dashboard creation."
"The features are pretty much ready out of the box."
"The features are pretty much ready out of the box."
"The most valuable features are troubleshooting and optimizing application performance."
"We have a lot of teams using Splunk and they would be blind without it."
"The solution has been stable."
"The glass tables are very helpful."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"We liked the built-in calculation of health scores."
"Alerts and episodes are valuable to me."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"The monitoring of workloads when using SignalFx could be improved."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"There are some predefined metrics.......we may want to create customized metrics."
"The UI enhancements could be a way to improve the solution in the future."
"Splunk APM should include a better correlation between resources and infrastructure monitoring."
"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Quality-of-life features have room for improvement."
"It would be good if an interface was included in the next release."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"We have problems doing upgrades and operating alternate new versions."
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Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 13 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk APM is most compared with Sentry, Monte Carlo, Elastic Observability, Observe and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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