We performed a comparison between ITRS Geneos and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is flexible. You can tune it, more or less, as you want."
"You can improve integrations of the operation with the solution."
"I like the solution mostly for CMDB discovery."
"I like the tool's discovery feature."
"I like the solution due to the fact that it's scalable."
"The way this solution has helped us is that it improved our communication."
"The asset management tools are very valuable."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"I would like more manual issues to have automated report-facing options."
"Lacks the ability to do its own monitoring."
"It should have better integrations with other solutions."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Service mapping is pretty limited."
"The initial setup phase was hard and could be made easier."
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ITRS Geneos is ranked 14th in IT Infrastructure Monitoring with 57 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. ITRS Geneos is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Datadog and BMC TrueSight Operations Management, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ITRS Geneos vs. ServiceNow IT Operations Management report.
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