We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"Provides efficient automation."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"We can schedule the patching of the endpoints."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The ease of access and ease of use was great."
"The product is stable."
"The solution is stable."
"The most valuable feature is that it gives me full accessibility to my servers."
"Installing Microsoft Desktop Services is straightforward."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The most valuable features are it is fast and cost-effective."
"It never functioned as intended."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The user interface is somewhat outdated."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The audit and KNM tools could improve."
"It could offer better security for enterprises."
"The price is too high."
"Microsoft should be more compatible with other operating system."
"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."
"The stability must be improved."
"The stability could be improved."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"Microsoft still has some really bad remote desktop appliance for Mac."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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