We performed a comparison between ManageEngine IT360 and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"It can scale well if you are managing IT assets."
"Everything about the schema, including the design of ServiceNow, is great."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"Identifies better ways to license software or eliminate unused software to save money."
"The look and feel is a valuable benefit for adoption."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product could use more intelligence, automation and general availability of product information."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"I would like to see a mobile version of ServiceNow."
"The utilization of AI in ServiceNow needs enhancement."
"It's a little expensive compared to other tools."
"The interface can be a bit more intuitive."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The high price is a huge barrier in Portugal."
"Needs additional software titles and easier normalization."
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ManageEngine IT360 is ranked 29th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT360 is most compared with Gigamon Deep Observability Pipeline, StackPath Monitoring, Ixia Network Packet Brokers and eG Enterprise, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our ManageEngine IT360 vs. ServiceNow report.
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