We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool reduces our costs."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"Powerful, full-featured business process management with excellent support"
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"Can do a lot of things with minimum time and cost."
"The most valuable aspect of the solution is the various workflows."
"This is a customizable product."
"The solution is able to support the size and scale required."
"The incident management has been the most useful feature for us."
"It is an absolutely scalable solution."
"This is a development platform that provides us with a strong database and a low code environment."
"It is a stable solution...It is a scalable solution."
"The integration with other tools is pretty good."
"The initial setup is very straightforward."
"Scalability-wise, it is a very good solution."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The licensing cost is very high."
"The solution's pricing model or licensing model could be a little better."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"They need to support the solution better, at this time the company does not have enough support."
"There is a scarcity of resources who have worked with this solution before."
"It needs more integration with other platforms."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"The basic reporting system is rather static."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"We would like to see AI used to automate some of the functionality in this solution."
"The UI is not intuitive."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The pricing model is complex and needs to be both lowered and simplified."
Pega BPM is ranked 8th in Rapid Application Development Software with 57 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our Pega BPM vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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