We performed a comparison between BMC TrueSight Operations Management and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The solution has a very good business event manager tool."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The Event Management is outstanding; still is the most interesting part of the product."
"The most valuable features of the solution are alert management, alert generation, and event management."
"It is a scalable solution."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"Has a simple setup. It can be up and running within hours."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"The solution is a little obsolete."
"BMC's online documentation is often incorrect or incomplete."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The solution is overly complex."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"More out of the box Cloud integration and capabilities."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"It may lack some features other products in the category have like more detailed transaction tracking."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText SiteScope is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Azure Monitor. See our BMC TrueSight Operations Management vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
