We performed a comparison between New Relic and eG Enterprise based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive features, including end-to-end monitoring, synthetic alerts, and code detection and resolution, making it preferred over eG Enterprise. eG Enterprise has an excellent algorithm, but could improve its management dashboards and monitoring capabilities for containerized services.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"User session details"
"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."
"The GUI is nicer than all the other graphical interfaces out there."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"Enormous capability to monitor Citrix environments."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"Its ability to monitor failures and to restart a Windows service when it fails."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The monitoring so far has been good and we are happy with it."
"The stability of New Relic APM is very good."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"It is stable and scalable."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"New features are added often."
"We are able to drill down and see what is going on in the system."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Their dashboards could use some improvement. The ability to customize them a bit more."
"The solution needs to enhance the management dashboards."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"Needs to improve the networking monitor capabilities."
"Dashboards are difficult to create, and not so useful."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The price needs improvement."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
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eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 20 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. eG Enterprise is rated 8.2, while New Relic is rated 8.6. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our New Relic vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.