We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."TeamViewer is a scalable solution."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"TeamViewer is fast and easy to manipulate."
"I have been satisfied with TeamViewer overall."
"The dashboards they have are good."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"It is a valuable solution for virtual meetings."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"Webex offers a wide range of useful features."
"Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses."
"Webex is user-friendly."
"It is a scalable solution."
"Overall the quality of the solution is very good."
"Webex has frequent updates and it is very good."
"The solution could have better scalability."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"I don’t see any areas where improvement is needed."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"A feature that they could add is chat with sound to talk."
"Webex's translation feature could work more accurately."
"This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
"The interface of Webex should be improved and it is difficult to find information."
"The solution at times is not stable."
"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."
"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. TeamViewer is rated 8.6, while Webex is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our TeamViewer vs. Webex report.
See our list of best Virtual Meetings vendors.
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