We compared Datadog and Splunk ITSI (IT Service Intelligence) across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Users commend Datadog for its intuitive interface and adaptable AI/ML capabilities, but some users complain that the setup was too involved and the learning curve too steep. Splunk earned high marks for its automated dashboard creation and correlation search. At the same time, reviews suggested that Splunk could improve dashboard queries and API-based integration.
"The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."
"APM is great and has provided low-effort out-of-the-box observability for various services."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"With Datadog I can look at the health of the technology stack and services."
"Its logs are most valuable."
"It is a good one stop location where we keep all our data for our infrastructure, and it's also easier to navigate between different things."
"The installation step is pretty straightforward."
"It is easy to implement and scale applications with standardized visibility, monitoring and alerting"
"I find the episode review, glass tables, and correlation search features very useful."
"The solution is easy to scale."
"The root cause analysis is very helpful for us."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The flexibility to develop and consolidate many solutions into one platform is great."
"ITSI includes a feature called a glass table."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Customers have noted the solution helps streamline incident management."
"I would like testing for data in the future."
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
"I've found that the documentation is lacking in certain regards."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities."
"The ability to find what you are looking for when starting out could be improved."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"I believe the refresh time should be faster."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We have problems doing upgrades and operating alternate new versions."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
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Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Datadog is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Elastic Observability. See our Datadog vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.