We performed a comparison between TeamViewer and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"From my perspective, the most important is the login."
"The solution is very stable. We've never had a problem with it."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The product allows easy access to any system in case of any issues."
"It's very easy to set up."
"The implementation is quite straightforward."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"Technical support is easy to reach."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"TeamViewer has a legacy and may not be using the latest UI trends."
"It's pretty limited on the options they have."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"The security could improve in TeamViewer."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"I'm not sure if they provide good quality audio alongside screensharing."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
TeamViewer is ranked 1st in Remote Access with 85 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. TeamViewer is rated 8.6, while Zoho Assist is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas Zoho Assist is most compared with . See our TeamViewer vs. Zoho Assist report.
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