We performed a comparison between ForgeRock and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"The most valuable feature in Omada is the governance. We work with other products and other product vendors, but the sweet spot in the market for Omada is where things are heavy on governance."
"The most valuable aspects of Omada Identity for me are the automation capabilities."
"The most valuable aspect of the product is that it is Microsoft-based and it supports all Microsoft technology."
"We are able to onboard new user accounts much faster by automating the process and standardizing our operations globally. Previously, there were many individual processes and manual admin interactions. We also see a lot of cost savings and benefits because through automation and standardization."
"I appreciate all the support we receive from Omada."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"I like the way it is handling authentication and authorization."
"The most valuable features of ForgeRock are social login and data protection."
"Easy to navigate, handle and manage the applications."
"The most valuable features are that it is easy to manage and it's stable."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"It offers a nice price. It's mid-range."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"Word mining and risk campaigns are the most valuable features of this solution."
"Governance."
"The product is relatively easier to use than other identity management products."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market. It has features, such as scanners and portals, it has everything."
"Streamlines user access, consolidates applications."
"Omada could communicate better with us about the product roadmap. We haven't gotten any updates about it. The user interface is often a bit difficult to understand. It isn't optimized for small screens, so it doesn't display all of the information clearly, so users need to scroll a lot."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."
"The architecture of the entire system should also be less complex. The way they process the data is complex."
"Omada Identity has a steep learning curve."
"What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that."
"Omada's performance could be better because we had some latency issues. Still, it's difficult to say how much of that is due to Omada versus the resources used by our other vendors in our on-prem environment. Considering the resources we have invested into making it run well, it's slightly slower than we would expect."
"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."
"We would like this solution to be developed for use with mobile applications."
"The solution could improve by adding more advertising and marketing."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"The solution's deployment should be made easier."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The solution's documentation is not very good, and they do not give more details."
"The reporting functions."
"Reporting could be improved."
"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."
"I find the API boring. I also faced issues while integrating with CA SSO."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"The product works slowly while accessing cloud-native solutions."
"Identity Manager has a lack of entitlement support, unlike other products that I have worked with."
"A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it."
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ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Symantec Identity Governance and Administration is ranked 20th in Identity Management (IM) with 65 reviews. ForgeRock is rated 8.0, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, AlertEnterprise Enterprise Guardian, SAP Identity Management, Microsoft Identity Manager and One Identity Manager. See our ForgeRock vs. Symantec Identity Governance and Administration report.
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