We performed a comparison between Citrix Virtual Apps and Desktops and Teamviewer based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Since Citrix appears to be more difficult to deploy, Teamviewer ultimately wins out in this comparison.
"Before we adopted a VDI storage solution, our customers' personal information was leaked. This happened a lot. But since we adopted a VDI solution, these kinds of issues have happened rarely."
"Citrix is one of the companies that is delivering virtual apps and desktops in a big way. They are mature enough to understand the level of stability required and deliver it."
"You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low."
"It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."
"The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use."
"Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pros →
"It is quite simple to set up."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The most valuable feature of TeamViewer is its ease of use."
"It is a scalable product."
"The product is quite stable. The performance is good."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"The initial setup is complex."
"The cost of Citrix Virtual Apps and Desktops is high and has room for improvement."
"There have been many issues with stability."
"The only thing we have found to be detrimental is when we have tried to find training. I realize that we're looking at it at the worst time possible, with a pandemic going on, but it seems that most of the training offered is learn-by-yourself online."
"As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover."
"The solution's technical support is not so good."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Cons →
"The security could improve in TeamViewer."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"TeamViewer could be more secure."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"It should have ability to display notes in the computer list."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"The solution could have better scalability."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Citrix Workspace, Amazon WorkSpaces and OpenText Exceed TurboX, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Zoom. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.