We performed a comparison between GoToMeeting and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"The most valuable feature is the dial-in capability."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"It's easy to set up."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"The solution worked well specifically for audio meetings."
"It's very easy to set up."
"TeamViewer has a good interface."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"It is quite simple to set up."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"I would like to see better support for mobile devices."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"The solution could always be more secure."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"The product can sometimes crash."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
GoToMeeting is ranked 11th in Virtual Meetings with 24 reviews while TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews. GoToMeeting is rated 7.8, while TeamViewer is rated 8.6. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". GoToMeeting is most compared with Skype for Business, Zoom, Adobe Connect, Webex and Microsoft Teams, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our GoToMeeting vs. TeamViewer report.
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