Webex Reviews

I use Webex in my company to optimize communication and meetings.

The product's user interface is an area with shortcomings, making it an area where improvements are required.

In the future, I would like to see Webex provide integration capabilities with Microsoft.

The quality of the services offered by the support team needs to be improved.

I have been using Webex for two or three years.

Stability-wise, I rate the solution an eight out of ten.

Though I am not sure, I feel that the tool does not allow an increase in the number of users.

In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

Neutral

In comparison to Webex and Microsoft Teams, I feel that Zoom is better.

The product's initial setup phase was complex.

The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.

I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.

The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.

Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.

The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.

I rate the tool an eight out of ten.

I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.

I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.

Making a recording and downloading it is not so easy on Webex.

I have four years of experience with Webex.

I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.

I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.

The product is used once a week in my company.

I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.

After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.

I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.

The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.

In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.

The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.

I recommended the product to others who plan to use it.

In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.

I rate the overall solution a nine out of ten.

I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key.

I've used Webex for about two or three years, mainly for Cisco training sessions. After that, I haven't used Webex much. However, I've been using Zoom more recently for my online classes with students.

The solution's stability depends on the company. 

I would rate the tool's scalability a five out of ten. It might be more scalable for larger companies with specific needs. My company had ten users as part of the training. 

I haven't contacted the tool's technical support yet. 

Webex can be complicated compared to Zoom, especially regarding security settings. With Zoom, users need a meeting ID and password to join, making it more straightforward. While both platforms offer secure connections, Webex may feel more rigid and less user-friendly, especially for non-technical users. However, Webex has been updated recently so that improvements may have been made.

Setting up the tool on my computer wasn't too difficult, but it wasn't as straightforward as Zoom. I had to install the Webex application and navigate through the interface, which felt a bit more complex, especially for business settings.

During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs. 

The Webex security features are good because you must log in before joining a meeting. However, it's a bit less convenient than Zoom, where you need a link to join.

I rate the overall solution a seven out of ten. 

In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.

From an improvement perspective, Webex should be able to have recording features.

From an improvement perspective, it should be possible to integrate Webex with other platforms.

The high price of the product is an area of concern where improvements are required.

I have experience with Webex for years.

It is a very stable solution. I rate the solution's stability a six out of ten.

It is an easily scalable solution.

I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

The product can be deployed with the help of the company's in-house team.

The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.

There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.

In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.

Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.

Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.

I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.

The video quality of the product is good. There has been a lot of improvement in the tool's video quality.

I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.

I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.

I rate the tool a nine out of ten.

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

I have been using Webex for the past nine months. I am a user of the product.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

Positive

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

I was involved in the deployment of the product in my company.

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.

The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.

I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.

The solution's local technical support needs improvement.

I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.

I have five years of experience with Webex.

I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.

It is a scalable solution since it is available in the cloud.

When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.

I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.

I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.

The product's initial setup phase was very easy. The management console is easy to use.

The deployment part is not hard as the product is on the web.

The solution is deployed on the cloud.

The solution can be deployed in a few hours.

I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.

The video quality offered by the product is perfect and has no issues.

I recommend that others go ahead and use the product.

I never tried to integrate Webex with other tools.

I rate the tool a seven out of ten.

The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.

Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.

We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.

I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten. 

The solution's most valuable feature stems from its ability to help us connect to meetings, specifically team meetings, where we can discuss issues related to our company.

Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.

I have been using Webex for ten years.

It is a stable solution.

It is not a scalable solution.

Most of the users of the tool in my company are hosts, while there can be many attendees in a meeting. The host submits a single link for all to join a meeting. A host can also add a co-host to the meeting.

Around 100 people in my company use the product.

The product is not used on a regular basis.

Nowadays, my company prefers to use Microsoft Teams over Webex, especially if there are only 10 to 25 people needed in a meeting.

The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.

The solution can be deployed on the cloud.

The solution can be deployed in around five minutes.

The solution was deployed with the help of our company's in-house team since we had only to download it from the product's website.

To host meetings with the product's help, you must pay the annual subscription licensing fees attached to the solution. The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees.

Speaking about the use of Webex in our company's day-to-day business operations, I would say that we primarily use Webex's interface for video, but the audio part is used separately with audio devices. A separate device needs to be used so that our company can connect to the audio part of the solution while the video part can be used in Webex's application. The audio and video are separately connected when using the product so that the audio issues attached to Webex can be eliminated.

Speaking about how the product has simplified remote work in our company, I would say that we use Webex to connect to meetings and for training. The tool is also useful for making announcements, especially if there are any issues faced by our remote workforce since it allows us to access their devices remotely.

The video quality of the product is okay, in my opinion.

The product's security features are good.

Webex is available on the mobile app, so you just can create and attend meetings through the solution's application.

I won't recommend the product to those who plan to use it.

The integration capabilities of the product are good.

I rate the tool a seven out of ten.